Frequently asked questions

Yes. In the cart, choose to continue without signing up; enter your contact, billing and delivery details and place your order. You can track your order with your order number and e-mail address.

Visa, Mastercard and TROY credit and debit cards, and bank transfer. You enter your card details on PayTR's payment page protected by 3D Secure; they never reach us. You can pay by credit card in up to 12 instalments; the instalment options depend on your card's bank, and the instalment charge is shown on the payment page before you confirm.

At the payment step, choose bank transfer. After you place your order, the payee, IBAN, amount and your order number are shown on screen and sent to your e-mail. Write only your order number as the payment reference; your order is prepared once the payment reaches our account.

Prices are in Turkish lira and include VAT. For products priced in a foreign currency, the lira price is calculated at the daily exchange rate. Once you go to the payment step, prices are held for 15 minutes.

On products marked "Ask for price", tap the button to ask for the price. The product details are added to your WhatsApp message automatically and our sales representative will send you the price.

Yes. For a business invoice, enter your tax number and tax office; your invoice is issued in your company's name as an e-Invoice or e-Archive invoice.

From your cart you can print a proforma invoice or quote for purchase approval. For payment terms and special quotes on bulk purchases, write to our business sales team.

Shipping is paid by the recipient: you pay the shipping fee to the carrier on delivery, at the carrier's rates; this fee is not included in the order total. Heavy and bulky items are shipped by cargo or freight; the product page, the cart and the payment step show which items this applies to.

Items in stock are handed to the carrier within 1–3 working days after your order is confirmed. For items not in stock, the time is given in the order confirmation. Orders paid by bank transfer are prepared once the payment reaches our account.

Online orders are sent with our contracted carrier to the address you give in your order.

If you have an account, track your orders under My account › My orders; orders placed without an account are tracked on the Order tracking page. When your order is shipped, you receive the shipment tracking details.

If there is any problem with a product in your order, we will contact you to suggest an equivalent product. For consumer purchases, the withdrawal period is 14 days from the day you receive the product; the conditions are set out in the Cancellation and Returns Policy. Products cut to the length you ordered (hoses, tubes and similar items sold by the metre) and oils and greases that cannot be separated once put into a machine or mixed with another oil are excluded from withdrawal. The right of withdrawal does not apply to business purchases.

If you withdraw, the amount you paid, including the delivery cost, is refunded by the payment method you used within 14 days of the date you hand the product over to our contracted carrier. Bank transfer payments are refunded to the account the payment came from.

Let us know as soon as possible, with photos; if you can, have the courier draw up a damage report on delivery. Once your report is confirmed, the missing items are sent, the product is replaced or its price is refunded; we cover the shipping costs.

The statutory liability period for defective goods is 2 years from delivery. For products with a manufacturer's warranty, the conditions in the warranty certificate also apply.

Type the product code, manufacturer code or OEM number in the search box; it also recognises sizes such as 1/2" or DN15 and units such as microns or litres. If the code matches a single product, its product page opens directly.

Yes, we can find an equivalent for any kind of product. Send us the code of the product you have, a photo of its label or its dimensions via WhatsApp or by phone; our sales representative will tell you the suitable equivalent. For orbital motors, equivalent series are also shown in the search results.

The product page has a technical specifications table and, where available, technical documents. For calculations such as pump flow rate, cylinder force or hose diameter, you can use our calculators.

We work with business customers on a current account with payment terms of up to 90 days. We give an extra discount and points on cash purchases, and discounts on bulk purchases.